# Feedback and corrections

> Passing on to Noryo the correction one of your users proposes for a transaction Transaction Intelligence misread: what feedback is, what it is not, and how to submit it.

When one of your users tells you that Transaction Intelligence misread a transaction, you can pass the correction they propose on to Noryo from the [Retours](https://platform.noryo.app/feedback) (feedback) page. It is the channel intended for this: there is no API route for submitting feedback, and your user never comes to Platform themselves. You decide whether to pass it on.

## What feedback is, and what it is not

Feedback is **evidence**. Noryo examines it, cross-checks it with other sources, and may be led to correct something.

Feedback is **not a change**. It does not automatically change entities, interpretation rules or published accuracy measures, even when it is retained.

## 1. Identify the transaction

Choose what needs correcting: counterparty or brand, transaction type, activity category, relationship between transactions, recurring series, or another structured correction.

Then quote the **enrichment identifier** that the API response gave you: it is recommended, and it is what lets Noryo check that the transaction belongs to your workspace. An enrichment can be read back for 30 days; beyond that, quote **your transaction reference**. A reference that Noryo cannot match to any enrichment is kept as is and marked "non vérifiée" (not verified).

## 2. Propose the value

Enter the proposed value (200 characters at most), for example the brand's real name, and, if needed, a clarification (500 characters at most).

> **Attention** Do not pass on your user's identity: no name, no email address, no number. It is not needed to correct an interpretation, and the server refuses a field that contains one.

## 3. Attest and submit

Tick the transmission attestation shown under the form; its text and version come from the server, and that version is recorded with your feedback. If it cannot be read, nothing can be submitted. Then click **Transmettre ce retour** (submit this feedback).

A workspace can submit at most fifty items of feedback per day. Feedback submitted from this page concerns the sandbox. Any member of the organisation can submit it.

## Following your feedback

The **Retours transmis** (feedback submitted) list shows, for each item, what it corrects, whether its reference was verified, and its state: submitted, under review, retained as evidence, dismissed, withdrawn by you, or superseded. "Retained as evidence" means that Noryo uses it in its examination, with no automatic change; "dismissed" means that it was not retained.

Feedback is never deleted or edited once submitted: it is withdrawn, from the same list.

## Further reading

- [Read an enrichment](https://developer.noryo.app/en-GB/transaction-intelligence/read-an-enrichment): the identifier to quote, and its 30 days.
- [Counterparties and entities](https://developer.noryo.app/en-GB/transaction-intelligence/counterparties-and-entities): what Transaction Intelligence returns about a counterparty.
- [Platform overview](https://developer.noryo.app/en-GB/platform): the other pages.

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Canonical page: https://developer.noryo.app/en-GB/platform/feedback